Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Note that our system is down for daily maintenance from 11pm–12am and 2am–2:26am

If you have a question or concern that is not addressed below, please contact us at 203-846-2279 or norwalk@jerrysartarama.com.

YOUR ACCOUNT
YOUR ORDERS

YOUR ACCOUNT

What is the purchasing process?

  1. Click the "Browse" link from the top of the page (here) to browse departments
  2. Click the "[ + ]" button to the right of each item you need to purchase
  3. When ready, click the "View Cart" button from the prompt, or click the cart icon in the top menu (here)
  4. Click the "Checkout" button at the bottom-right of the cart page (here)
  5. Enter your address in case delivery is available in your area
  6. Select "Store Delivery" if deilvery is available, or select "Store Pick-Up"
  7. Click the "PayPal Checkout" button at the bottom-left of the checkout page
  8. Click the "Pay with Debit or Card" button at the bottom of the PayPal checkout screen to pay as a guest
  9. Enter your credit card and billing information under PayPal Guest Checkout
    • Ignore shipping prompts on the PayPal Guest Checkout
    • PayPal requests your contact information so you can receive a receipt of the PayPal payment
  10. Click the "Pay Now" button at the bottom of the PayPal Guest Checkout screen
    • You're All Set! You will receive an email receipt from PayPal for your payment
    • You will receive an email order confirmation from our website for your order
    • Delivery? Order before noon for same-day delivery. Order after noon for next-day delivery.
    • Pick-Up? We'll call you when your store pick-up order is available.
    • Otherwise, please allow up to 24 hours for your order to be processed.

How do I sign up?

To sign up for an onilne Retail Store account:

  1. Visit the Login page (here)
  2. Click "Sign Up" under "Sign Up for a New Online Store Account"
  3. Enter your desired username (required)
  4. Enter your desired password (required). Password must have one lowercase letter, one uppercase letter, one number, and be at least 8 characters long
  5. Enter your first and last name (required)
  6. Enter a 10-digit phone number (required)
  7. Enter your email address (required)
  8. Type the string from the CAPTCHA box (case-sensitive!)
  9. Click "Continue." You will be redirected to the main page if your account is created successfully. Otherwise, you will remain on the sign up page until any errors are corrected.

How do I login? I can’t remember my username.

To have your username emailed to you:

  1. Visit the Forgot Username page (here)
  2. Enter your email address in the “Forgot Username” section
  3. Click “Send Username.” The username associated with the email address provided will be emailed to that address

How do I login? I can’t remember my password.

To have a new randomly-generated password emailed to you:

  1. Visit the Forgot Password page (here)
  2. Enter your username and email address in the “Forgotten Password” section
  3. Click “Reset Password." A random password will be emailed to the address associated with your username.

How do I logout?

To logout of your account:

  • Click “Logout” in the top navigation (here).
  • Items can be saved in the shopping cart for up to 28 days.
  • Your account will automatically be logged out after 120 minutes of inactivity (2 hours).

How do I reset my password?

To reset your password:

  1. Visit Your Account page (here)
  2. Enter your current password in the “Current Password” field
  3. Enter a new password in the “New Password”
  4. Confirm your new password by entering it in the “New Password (confirm)” field
  5. Click “Confirm

How do I update my information or preferences?

To update your information:

  1. Visit Your Account page (here)
  2. Enter or update your information and/or website preferences
  3. Click “Confirm”



YOUR ORDERS


How do I add items to my order or shopping cart?

To add items to your cart from any list of products:

  1. Enter the quantity to the far right of each item you want to order
  2. Click the “[ + ]” to the far right of each item you want to add to your cart
     

To add items to your cart from any individual product page:

  1. Enter the quantity you want to order in the quantity box
  2. Click “Place Item(s) in Cart”
     

How do I change the number of items in my shopping cart?

To update item quantities in your shopping cart:

  1. Visit the Shopping Cart by clicking on the cart in the upper-right corner (here)
  2. Enter the new quantity of the item to the far right
  3. Click “Update” at the bottom of the screen

How do I remove an item from my order or shopping cart?

To remove items from your cart:

  1. Visit the Shopping Cart by clicking on the cart in the upper-right corner (here)
  2. Click the checkbox next to each item you want to remove from your order
  3. Click “Update” at the bottom of the screen

How do I place my order and checkout?

To place your order and checkout:

  1. Visit the Shopping Cart by clicking on the cart in the upper-right corner (here)

To update item quantities:
· Enter the new quantity of the item to the far right
· Click “Update” at the bottom of the screen

To remove items from your order:
· Click the checkbox next to each item you want to remove from your order
· Click “Update” at the bottom of the screen

  1. Click “Checkout” at the bottom of the page. You’ll be shown the order summary and total
  2. Enter your address in case delivery is available in your area
  3. Select "Store Delivery" if deilvery is available, or select "Store Pick-Up"
  4. Click the "PayPal Checkout" button at the bottom-left of the checkout page
  5. Click the "Pay with Debit or Card" button at the bottom of the PayPal checkout screen to pay as a guest
  6. Enter your credit card and billing information under PayPal Guest Checkout
    • Ignore shipping prompts on the PayPal Guest Checkout
    • PayPal requests your contact information so you can receive a receipt of the PayPal payment
  7. Click the "Pay Now" button at the bottom of the PayPal Guest Checkout screen
    • You're All Set! You will receive an email receipt from PayPal for your payment
    • You will receive an email order confirmation from our website for your order
    • Delivery? Order before noon for same-day delivery. Order after noon for next-day delivery.
    • Pick-Up? We'll call you when your store pick-up order is available.
    • Otherwise, please allow up to 24 hours for your order to be processed.
What are your Delivery and Pickup Policies?

In compliance with local ordinances, we can only accept delivery or pick-up orders at this time.

Presently, we offer *FREE delivery for orders $99+ ($3 shopping fee included, $10 charge for oversized items). Delivery for all other orders is only $14.89.

We deliver within a 20 mile radius of the store to the following zip codes: 06851, 06852, 06856, 06857, 06858, 06860, 06850, 06881, 06888, 06889, 06855, 06880, 06854, 06838, 06853, 06897, 06840, 06883, 06820, 06890, 06907, 06824, 06906, 06905, 06829, 06903, 06901, 06902, 06904, 06911, 06912, 06913, 06914, 06926, 06927, 06825, 10576, 06828, 06605, 06910, 10590, 06601, 06673, 06699, 06604, 06612, 06879, 06807, 06602, 06606, 06896, 06870, 06875, 06878, 06608, 06876, 10506, 06877, 06607, 06610, 06611, 06830, 10518, 06836, 06831, 06615, 10597, 10504, 06614, 11768, 10507, 10573, 10526, 06468, 06801, 10549, 06810, 11721, 10560, 10536, 06404, 10577, 06813, 06814, 06816, 06817, 11709, 10604, 06470, 11743, 06484, 10578, 10580, 11740, 06461, 10589, 06460, 10594, 11754, 10514, 10519, 11771, 11724, 11765, 10528, 10605

Place your order before noon for guaranteed same-day delivery. Order after noon for next-day delivery.

Otherwise, please allow up to 24 hours for your order to be processed.

Note that some oversized items may incur additional fees after checkout. We'll contact you if that's the case.

Pick-Up Order? We'll email you or call when your order is available for pick-up at the store.

Which payment methods are accepted?

Our website accepts all major credit cards and PayPal payments.

I don’t have a PayPal account. How can I pay with my credit card?

To pay for your order without a PayPal account using a credit card:

  1. Visit the Shopping Cart by clicking on the cart in the upper-right corner (here)
  2. Click “Checkout” at the bottom of the page. You’ll be shown the order summary and total
  3. Enter your address in case delivery is available in your area
  4. Select "Store Delivery" if deilvery is available, or select"Store Pick-Up"
  5. Click the "PayPal Checkout" button at the bottom-left of the checkout page
  6. Click the "Pay with Debit or Card" button at the bottom of the PayPal checkout screen to pay as a guest
  7. Enter your credit card and billing information under PayPal Guest Checkout
    • Ignore shipping prompts on the PayPal Guest Checkout
    • PayPal requests your contact information so you can receive a receipt of the PayPal payment
  8. Click the "Pay Now" button at the bottom of the PayPal Guest Checkout screen
    • You're All Set! You will receive an email receipt from PayPal for your payment
    • You will receive an email order confirmation from our website for your order
    • Delivery? Order before noon for same-day delivery. Order after noon for next-day delivery.
    • Pick-Up? We'll call you when your store pick-up order is available.
    • Otherwise, please allow up to 24 hours for your order to be processed.


Can I pay with cash?

We do not offer pay-in-store or cash-on-delivery options.

I have a coupon code. Can I use it on your website?

At this time, all coupon codes and discounts are in-store only.

I have a gift card. Can I use it on your website?

At this time, all gift card purchases must be in-store only.

I already placed my order. How do I change or cancel it?

Please contact the store at 203-846-2279 to discuss your order; we may be able to assist you. Please have your order number ready.

I already placed my order. How do I check my order status?

You can email or call the store at any time to check on your order status.

Please allow up to 24 hours for your order to be processed.

I already placed my order, but I did not receive an email confirmation or order invoice.

It's possible email invoices were turned off in your account by accident or otherwise.

To turn email invoices back on:

  1. Visit Your Account page (here)
  2. Select “Yes” next to “Email order confirmations”
  3. Click “Confirm”



OTHER QUESTIONS & FEEDBACK

If you have a question or concern, contact us at 203-846-2279 or norwalk@jerrysartarama.com; we may be able to assist you.

 

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